“Over and over we hear about valuing the client and providing the best possible client experience. Meanwhile we in client frontline roles are made to feel disposable and unvalued.”
This was the sentiment expressed recently by a seriously disengaged colleague who delivers training to the client companies of a well-known training company. Echoed by many here and especially by the insightful and spot-on posts/articles by Oleg Vishnepolsky, this one is a simple and profound concept that some companies miss — when a company genuinely values and cares for its people, people will in turn care for its customers/clients. If a company finds itself constantly and unsuccessfully trying to convince its people that they are valued, could it be that the company’s actions are at odds with its words?
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